Support

Product support.

Tell us what is going on. We will take it from here with you and the manufacturer.

Your machine

Brand

ModelOptional

As printed on the console or frame.

Serial number Optional

Where do I find this?

Most machines carry a serial label on the frame, usually near the base or at the front. Your owner's manual or registration card may list it too. A clear photo of the label works just as well; attach it below.

Purchase dateOptional

An approximate date is fine.

Purchased from WellFit? Optional

YesNoNot sure

What is going on

How urgent is it?

It's downIt will not run, or it is not safe to use.It works but something is offA noise, a slip, an error code.Question or maintenanceCare, parts, or how something works.

Describe the issue

When it started, what you hear or see, and any error code on the console.

Photos or video OptionalChoose files or drop them herePhotos (JPG, PNG, HEIC) or video (MP4, MOV)

Up to 8 files, 50 MB per file. Larger videos? Text them to (501) 350-6345.

How we reach you

Your name

Phone

WellFit may contact me about this request by phone, text or email.

Goes to the WellFit team only.